ORDERING INFORMATION

We want you to be very comfortable ordering from Jocko’s Sprint Parts. Jocko’s has a long history of fair and honest dealings with our customers and suppliers and we try our best to keep all customers satisfied.  We pride ourselves on the personal service we can offer to you, and we have several ways you may order from us.

• Phone us toll free at 1-877-564-1204 (Local: 515-564-1204)

• Fax us at 1-515-266-7483

• Mail us your order:
  Jocko’s Sprint Parts
  2102 Milton Ave
  Des Moines, IA 50317

PAYMENT METHODS

• You may use your VISA, MASTERCARD, or DISCOVER credit cards when ordering from us.  All information remains strictly confidential and secure.

• We will also accept money orders or certified checks when you order by mail.

• Any UPS COD shipments must be paid by a money order or cashier’s check.
  To place a COD order please phone us at 1-877-564-1204 or 1-515-564-1204.

SALES TAX: 

Iowa residents are required to pay 6% Sales Tax on all orders

BACKORDERS: 

If we are out of an item you need, you may request that we hold a backorder for that item and it will be shipped to you when we receive our next order.  You will NOT be charged freight on any normally stocked item that we have to backorder for you.  

WARRANTIES:

The items we sell are designed to be used in professional racing applications by professional racing mechanics and drivers.  Each race car is unique and we do not imply or suggest that any item we sell is suitable for your particular application.  It is the responsibility of the purchaser and installer to determine the suitability of each individual product.  Racing can be a dangerous venture and we assume no responsibility for the proper use, reliability, or longevity of any products we sell.  We do not warranty installed items.  Any warranty issues on installed items must be addressed with the manufacturer.  

FREIGHT CLAIMS: 

Please inspect all items upon receipt to be sure there is no shipping damage.  Any damage claims must be filed with the delivering carrier.  

RETURNS: 

Any returns or exchanges may be made within 30 days from the date of purchase. The merchandise must be in new condition with no installation marks and in original packaging. Merchandise must be properly packaged for return shipment and all return freight charges are the customers’ responsibility.  Due to the fragmented market structure in this business, items can be returned for store credit or exchange only.  No credit will be issued to any credit card account.  Absolutely no returns on special order or close-out items. You must call us for a RGA (Return Good Authorization) number before you return any item.     

SHIPPING:

Unless otherwise requested, all orders are shipped UPS ground service daily.
This map shows days for UPS ground shipment sent from Des Moines, Iowa to be reach you.

OPTIONAL SERVICES :
UPS RED LABEL – Overnight in USA
UPS BLUE LABEL – Delivered on the Second day in USA
UPS ORANGE – Delivered on the Third day in USA

Due to the various sizes, weights, and dollar values of the many items we sell, we found it very difficult to develop a chart for you to calculate shipping charges on your order. We’ll try our best to find the most economical method to ship your purchase.  Several Items we sell are considered oversize and may carry additional shipping charges.  If feel you need to know the exact shipping cost of your order, please call us. (We may call you if we think the shipping costs look out of line).  On a standard shipment we take actual UPS charges plus $2 insurance & handling per package so you’ll have no surprise freight charges.  If you have a Commercial (Business) address where you can easily receive your shipments you may want to use it.  UPS has significantly lower rates when shipping to a business.  There may be cases when US Priority Mail or US Parcel Post is the best choice for service and cost.